Sierra de la Laguna Vacations from $1,049

I stayed here earlier this year and had a great experience. I decided to come back and bring my sister along. The first stay I booked the Altitude room. This stay I chose not to upgrade initially. Upon check in, the staff checking us in convinced us to upgrade to an Altitude room for an extra $400. They explained the perks, including the full ocean view room. The room was great, we were able to request double beds and we got checked in fairly quickly. The next morning we tried to go to breakfast at The Grill. We were turned away for not having Altitude privileges. I immediately went to concierge who told me we had only paid for a ROOM upgrade, not the full package. That was not how it was explained to us when we originally agreed to the upgrade. The concierge has me fill out a paper complaint and said somebody would review and get back to us. We heard nothing from that complaint for the rest of the trip. In addition, the air conditioning went out in our room I. The second day. There was NO communication from the staff on what was being done to rectify the situation. Our 2nd night was spent in an 84 degree humid room. I had to keep contacting guest services about updates. It took 24 hrs for it to be fixed. Overall the customer service was terrible. The food was not good. Will not be staying again. So disappointed that we spent so much money

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

The place is huge and clean. The residence rooms are disconnected from the pool and hote